Affiliate links on Android Authority may earn us a commission.Learn more.
Google Fi accidentally charging customers full price for discounted Pixel 3 and Pixel 3 XL phones
Jul 25, 2025
About two weeks ago,Google Fiheld a fantastic one-day deal on thePixel 3 and Pixel 3 XLthat took50 percent off both phonesif you agreed to monthly financing. Unfortunately, some of those who grabbed the aforementioned deal were charged full price for their Pixel 3 phones.
According to aReddit threadposted yesterday, folks were charged anywhere from $399 for the 64GB Pixel 3 to $499 for the 128GB Pixel 3 XL. Compounding matters, some were notified of the billing error while others learned of the error when they checked the charge on their accounts.
Even weirder, their Fi accounts still show that there are 24 monthly payments left to make on their devices.
Some claim that Fi’s billing error resulted in overdraft fees and other costs thatGooglemight not refund. Others are concerned that their banks’ fraud detection will lock them out of their accounts due to the error and subsequent reversed charges.
The good news is that Google isaware of the issueand is “actively working on a fix,” according to Google community manager Kelly.
If you’re an affected Fi customer, you can try reaching out to Fi’s customer service and ask for a manual refund. You can also contact your bank to request a chargeback, though that could result in Google shutting down your account.
Lastly, you can do what most might already be doing — wait until Google issues a refund.
NEXT:Evidence strongly suggests Sprint will carry Google Pixel phones soon
Thank you for being part of our community. Read ourComment Policybefore posting.
