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Samsung is making it seem like the Galaxy S8’s red screen problem isn’t a problem
June 05, 2025
We heard at the end of last week that Samsung might attempt to address theGalaxy S8’s red screen issuewith a software update. This problem has appeared on a number of handsets, in a number of regions, and there have been questions as to whether it is a software- or hardware-related problem. Today, I received the following statement on the matter from a Samsung spokesperson:
I find this response insulting. It suggests that Samsung doesn’t see this as a real issue — that it’s just consumers being fussy, that we just want more customization options. That is not the case, people. If you bought a TV which had a screen that was noticeably,tangiblyred, you would be right to complain — a reasonable balance of colors on a TV display is a reasonable consumer expectation. That still stands even for a smartphone display.
We know that displays have inherent biases to certain colors — we will sometimes note the “coolness” or “warmth” of displays in our reviews — but it’s rarely to the extent that users would complain. This, however, is.
People are not taking to forums because Samsung didn’t give them an “enhanced ability to adjust colors” — they’re taking to forums because their phones’ displays are red.
Echoing this,The Wall Street Journalstates: “[Samsung] said the screen hue nor the Wi-Fi issue were product defects, and that it was offering fixes simply for consumers’ comfort.”
The Wall Street Journalalso claims that the fix for theaforementioned Wi-Fi issuewill only roll out in South Korea as it seems to stem from a “fault in the wireless access point of a certain South Korean carrier.” That stands in contrast to what we’ve heard, as it has beenreportedthat customers with Verizon and T-Mobile have also experienced it.
I’ve contacted Samsung about that last issue but I won’t weigh in on it until I hear what the situation is.
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