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Samsung shipped some Sprint Galaxy S9 units with Verizon SIM cards, is now working on a fix
July 16, 2025
TheSamsung Galaxy S9 and S9 Plusare nowon sale, and pre-ordered devices are now starting to make their way to early buyers. Unfortunately, some buyers have been receiving their Galaxy S9 units withVerizonSIM cards, even though they were ordered withSprintSIM cards.
This is according to Brandon of YouTube channel This is Tech Today, who was supposed to get a Sprint SIM card with his Galaxy S9. Instead, he ended up with a Verizon SIM card that is completely useless to him.
This does not appear to be an isolated incident. Dozens of user comments from at least twoRedditthreadsallege that the same thing happened with their Sprint Galaxy S9 units, all of which were purchased from Samsung. The same issue appeared to happen whether someone bought an unlocked Galaxy S9 with a Sprint SIM card or a Sprint Galaxy S9.
When folks attempted to contact Samsung, some were told that the company ran out of Sprint SIM cards and that they should contact Sprint. Others were told that this was a known issue and that Samsung will report back at another time.
One customer was even told tojust pay the $30that Sprint charges for a SIM card. Others were given the SIM card for free, though a handful still paid $10.
We do not know why Samsung has this carrier mixup with Sprint and Verizon SIM cards. What we do know is that, according toAndroid Police, the Galaxy S9 on Sprint uses a new fragmented SIM card that has been difficult to get a hold of.
We also know that Samsung is very, very sorry about this. Samsung sent the following statement toAndroid Police:
Anyone who experienced this issue is advised to contact Samsung’s customer support. you’re able to also reach out to Reddit user and Sprint employeehalcyoncmdr. He also provided thecorrect SIM card informationfor those trying to contact Sprint or Best Buy.
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